Refund policy

The policy made up allows you to rethink your purchase and return the purchased item, without having to specify the reason, until the end of 30 (thirty) calendar days from the date of delivery, unless the right of withdrawal is excluded From the applicable legislation.

The policy rendered by the officiel does not affect your rights deriving from the law and yoursRight of withdrawal

If you return the article in accordance with what is illustrated here, you will have the right to obtain the return of the price paid for the purchase of the product that is returned (shipping costs incurred). However, if you buy as "consumer" and decide to withdraw from the sales contract within fourteen calendar days from the date of delivery of the products, they will be returned to you. Q. We remind you that the refund costs may vary depending on the quantity, size and weight of the items. The officiel offers different return methods depending on the product you want to return.

To make the return in accordance with the Politics of the Officiel, you will have to inform us within the terms indicated above following the instructions you will find on the page If you wish, you cancontact us

 

Note: The products must be returned under the same conditions in which they were delivered to you. Items purchased as new They must be returned intact, not used, nor damaged.

Exceptions to the right of withdrawal also apply to our return policies. The following products cannot therefore be returned based on our return policies (with the exception of defective products):

  • customized or clearly customized items, including officiel articles
  • Handmade customized, or that risk deteriorating or expires quickly,
  • sealed items that do not lend themselves to be returned for hygienic reasons or connected to the protection of health and which were opened after delivery or in the case of products that are, after delivery, inseparably mixed with other goods,

Note: To ensure that the return is successful, we advise you to use a traceable shipping method with delivery signature to return items worth more than EUR 75.00. If you do not use a traceable shipping method and the seller does not receive the return, or if you waste the delivery of the package, we may not be able to accept a complaint

Custom products

We remind you that to customized or customized items by the seller upon your request (for example with registrations, drawings, incisions, stamps, prints, embroidery or carvings) the following policies apply:

  • If you wish to return the product, you will need to inform the seller within 14 days of receipt.
  • If you think back to your purchase and wish to return the article by exercising the right of withdrawal, the seller is not generally obliged to accept the return or to offer you a change.
  • However, if the product you received is damaged, defective or non-compliant with the description (for example, the characteristics of the product or customization are incorrect, as a spelling error), you can take advantage of the legal guarantee of conformity by contacting the seller to signal the Defect of conformity found.

 

Troubleshooting with defective items after 30 days from delivery

If your items manifest malfunctions and the period within which it is possible to make the return has already spent, the officiel can provide direct assistance on the product or give you the opportunity to send the item to repair at an authorized repair center the officiel . If the repair is not possible we will send you a replacement and if the replacement is not available we will issue a refund. Repair is only available for suitable articles

The officiel does not accept a return after 30 days or if the defect is due to accidental damage, intentional damage, caused by external factors or general wear.